Verde 5 Gdańsk | Pokój z Łazienką blisko Centrum

Great location, unsanitary sleeping area & no care from the property management. Positive: Great location, quiet room, Smart TV access. Negative: The agency/landlord were awful at communicating and resolving issues. I had to involve Booking.com customer service, but the main issue was never addressed. The bed headboard was made of filthy felt material that had become visibly discoloured over time, with yellow and dark stains across it. Not only was it stained, it was covered in human hair (photos attached - hair easily caught by felt, impossible to clean, unless you hand-pick). Due to the fabric pattern, it's not immediately obvious unless you look closely. While they responded to a minor query about the TV (which was never fixed, but I could access Netflix, so fair enough), they completely ignored the headboard issue. I was ready to move out after the first night, as I wasn't comfortable sleeping next to strangers' hair or risking triggering my allergies. After rejecting their proposed "resolution", prompted by Booking.com, my concerns were effectively disregarded. I ended up moving the bed away from the headboard and completing my stay, because I didn't have the energy to keep chasing the issue. Ideally, they would have covered or replaced it immediately, or the next day After I contacted Booking.com on my arrival day, the property managers advised that I couldn't receive a refund to move out because the room had been cleaned. I can understand if the issue was initially misunderstood, but I raised it via WhatsApp before contacting Booking.com and followed up by email. It was never addressed. If you value hygiene, I'd only consider booking once the unsanitary headboards have been replaced, I genuinely can't believe this was never noticed. This was a great opportunity for them to take accountability and show they genuinely act on customer feedback, but they totally disregarded extremely valid concern and showcased disregard for hospitality, and potential health-related concerns.

Avoid Positive: Nothing Negative: We got here for a late check-in 9pm ish. Room was not cleaned after the pervious guests at all and stunk of sewage. It took a while to contact the company running this, as their phone numbers goes to voicemail after 8pm. Following calling/text messages/ booking.com messages, we were accommodated and moved to a second room. Second room was clean ish, but not in an expected condition for booking in guests (bathroom sink was dirty, no soap, stains in the bedsheets etc.). Despite all of it, we asked to stay in the room no.2, as couldn’t see how they would remove the sewage smell from the first room, even after cleaning it. Hosts would not accommodate it and insisted on moving us to original room. We refused due to awful conditions and smell, and had to book last minute stay elsewhere.

Bardzo udany Positive: Czystość i komfort Negative: Schody, kamienica i niemili sąsiedzi